Onsite Support & Monitoring

Complete monitoring of computers and networks.

Offsite Backup

Secure backup of your critical data at an offsite location.

Equipment Repair

Computer hardware and software repair and upgrade.

Support & Monitoring

We support Stations, Servers and Network Routers/Switches:

Most equipment is supported.

The AcceraCare IT Program

You know the drill – Something unexpectedly breaks down on your network. You call an IT Company who comes out to fix it. And that is followed by a big bill.

Those nightmares can be a distant memory. With AcceraCare IT from Accera Group, we work with you to ensure your network doesn’t break down in the first place. Our flat-fee monthly approach to billing is our incentive to keep your network running smoothly. The better we do our job, the less you'll see of us, and the more you'll get out of your network. At last, you can stop paying for downtime. Doesn't that make sense?

Included in every AcceraCare IT package

Router and Switch Management. All changes and maintenance of your network routers and firewalls are included in our service contract.

Remote Tools and Management. Accera Group installs our Management Agent on all workstations. This agent allows us to "Share the Screen" with any PC in your company, checks workstations for problems, and allows us to even install software for you on-demand.

Client Portal. All of our AcceraCare IT customers also get a customized service portal with monthly statistics on their network, information on systems, and a service ticketing system with tracking.

AcceraCare IT Silver

We will provide the preventative maintenance you would expect once a month from your IT provider – except you’ll get it every day. We will monitor your network for spyware, virus activity and failed backups, and keep your systems patched and updated. For service outside the scope of monitoring and maintenance, we can provide you with discount block-hour time, or bill out any time and materials.

In addition to the extensive preventative maintenance, you’ll also get access to our Help Desk and Remote Support service. All said, the Silver Plan is a great start in the AcceraCare IT program.

AcceraCare IT Gold

We apply the meticulous preventative maintenance schedule and remote management software from our Silver Plan in order to put us closer to your network. But with the Gold Plan, if something does get through to your servers, it’s our problem – not yours. As with the Silver Plan, your staff has access to our Help Desk and Remote support.

AcceraCare IT Platinum

AcceraCare Platinum extends the benefits of our Gold Plan to where the real work gets done – the workstation. Most support calls can be handled much faster with our Remote Server than waiting for an onsite technician, so we give each of your user’s access to our live service desk and our onsite technicians. And we still perform all of the monitoring and maintenance of the Gold Plan so you don’t have problems in the first place.